![]() ![]() In order to make this a reality and also make it an enjoyable experience, we must manage the number of people on our mountains. ![]() Being safe and successful this season will require everyone’s cooperation and we believe face coverings are foundational to make that possible.Īs outlined below, we will be promoting physical distancing throughout our operations, including on our chairlifts and gondolas, to help ensure a safe experience. We will also strongly recommend that guests wear face coverings in all indoor and outdoor public spaces throughout our resort towns and will continue to encourage our communities to make this a requirement. No one will be permitted on the mountain without a face covering. The following outlines further details:Īs we have all summer, we will be requiring guests to wear face coverings in every part of our operations, which includes loading and riding in chairlifts and gondolas when inside all buildings and during all ski and snowboard lessons. For your safety, we will be requiring face coverings, promoting physical distancing, and enforcing health screenings when physical distancing may not be possible, such as in ski and ride school. Now, on to the details of our 2020-21 winter operating plan, as it currently stands. We hope you will join us on this journey. While it will be a little different than we are used to, we are very optimistic it will be a great season and the welcome respite we all need right now. In return, you can count on us to try and do everything we can to help keep you safe and make skiing and riding a reality this entire winter. But I ask for your understanding and patience. And I recognize the changes we are implementing will be an inconvenience. I realize not everyone will agree with our approach – some feeling we are being too conservative or aggressive. Striving for consistency will provide our guests, employees and communities with as much predictability as possible this season, which we believe is worth the extra effort. We do not want to be caught off guard or find ourselves needing to make reactionary changes. Given how fluid and ever-changing the situation with COVID-19 is, it has also been our goal to design an approach that can remain in place for all of this season. This often means choosing to go above and beyond what is required in order to do our very best to provide you peace of mind. Since the beginning of this crisis, we have made a commitment to all of our stakeholders that we will operate in a way that puts safety first and uses the insights we have gleaned from operating so many resorts around the world. ![]() It goes without saying that operations at our 34 North American resorts will abide by all local regulations, but for us, that’s just where safety begins. But first, I want to give you a sense of the principles guiding our decisions. Today I want to share with you as much detail available on our approach to prioritizing your safety this winter. However, to help protect our guests, our employees and our communities amid this pandemic, some changes will be required this season. We are fortunate that our core experience of skiing and riding takes place outdoors, across huge mountains, offering fresh air and wide-open spaces for our guests. This year, our commitment to safety takes on more importance than ever. And we have always known that safety needs to be the underpinning of how we provide that experience. That has always been our mission as a company: to provide guests with an Experience of a Lifetime at our resorts. We need to reconnect with the outdoors, we need to feel normal and energized as we carve down the mountain with crisp alpine air in our faces. Each summer, we all wait patiently for the return of winter, and this year more than ever, we need it. There is nothing I am looking forward to more than being back on the mountain, back on snow, back on skis – and I know I am not alone. ![]()
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